Contact information
Solleen – Contact Information
We are always happy to assist you with questions regarding orders, products, shipping, or general support. Our team works exclusively through email to ensure clear, organized and trackable communication.
📧 Customer Support Email
For any inquiries, please contact:
This is our official and only customer support channel.
🕒 Response Time
We aim to respond to all inquiries within:
Up to 3 business days
Please note that response times may vary during weekends, holidays or peak sale periods.
💬 What to Include in Your Message
To help us assist you quickly, include:
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Full name used on the order
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Order number (if applicable)
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Email used at checkout
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A clear description of your request or issue
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Photos or videos (if related to product quality/defect)
🌍 Business Information
Store Name: Solleen
Company ID (CPF): 428.356.468-09
Support Method: Email only
Website Support Hours: Monday to Friday
🚫 Support Channels Not Available
For transparency and security, we do not offer support via:
❌ WhatsApp
❌ Instagram
❌ Phone Call
❌ Live Chat
All assistance is provided exclusively via email at service@solleen.com