Shipping policy
Solleen – Shipping Policy
Last Updated: 30/11/2025
This Shipping Policy describes how orders are processed, dispatched, and delivered at Solleen. By placing an order, you agree to the terms below.
Company Name: Solleen
Tax ID (CPF): 428.356.468-09
Contact Email: service@solleen.com
1. Order Processing Time
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All orders are processed within up to 5 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive an email notification once your order has been shipped.
Processing may take longer during peak seasons or unforeseen logistics delays.
2. Shipping Time & Delivery Estimates
We ship globally, including to the United Kingdom. Estimated delivery times are:
📦 15 to 25 business days after dispatch.
Delivery time may vary depending on customs inspections, carrier delays, weather conditions, or global logistics issues. Solleen is not responsible for delays caused by factors outside our control.
3. Tracking Information
Tracking details will be provided when available. Note that tracking may take a few days to update after shipment due to international handling logistics.
4. Customs, Duties & Taxes
Import taxes, customs duties, or additional country charges are the responsibility of the customer. These fees are not included in the product or shipping price.
If a package is refused or returned due to unpaid taxes or incorrect information, no refund will be issued.
5. Incorrect Address or Delivery Issues
The customer is responsible for entering correct shipping details when placing the order. Solleen is not liable for failed deliveries due to:
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Incorrect or incomplete address
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Unavailable recipient at delivery location
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Customs refusal of the package
Orders lost or returned for these reasons are not refundable.
6. Lost or Stolen Packages
Once the order is shipped, Solleen is not responsible for lost, stolen, or unclaimed packages. If an issue occurs, you may contact us via:
We will assist in tracking the package and contacting the carrier when possible, but refunds are not guaranteed for shipping losses beyond our control.
7. Order Changes or Cancellations
Order changes or cancellations are only accepted before processing begins. Once the product is shipped, cancellation is no longer possible.
To request a modification, contact us immediately at:
Response time: up to 3 business days
8. Multiple Items Shipment
Orders containing multiple products may be shipped in separate packages at no extra cost. Delivery dates may vary between packages.
9. Customer Support
For questions related to shipping, delivery, tracking, or order status, contact:
We respond within up to 3 business days, Monday to Friday.
10. Policy Updates
Solleen may update this Shipping Policy at any time. Updated terms will be published on this page and take effect immediately upon posting.