Terms of service

Solleen – Terms of Service

Last Updated: 30/11/2025

Welcome to Solleen. These Terms of Service govern your use of our website, products, and services. By accessing or making a purchase through our store, you agree to these terms in full. If you do not agree, you must stop using our website immediately.

Company Name: Solleen
Tax ID (CPF): 428.356.468-09
Contact Email: service@solleen.com

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or accessing under the supervision of a guardian.

  • You will not use the website for illegal or unauthorized purposes.

  • You agree to provide accurate information when creating orders or contacting support.

Any fraudulent or abusive behavior may result in service denial or order cancellation.

2. Products & Availability

We offer a variety of products sold through a dropshipping system. Product images and descriptions aim to be accurate, but minor variations may occur due to supplier handling or screen display differences.

We reserve the right to:

  • Modify or discontinue products without prior notice

  • Limit quantities or cancel orders at our discretion

If an order is cancelled after payment, a full refund will be issued.

3. Order Processing & Shipping

  • Average processing time: up to 5 business days

  • Estimated delivery: 15 to 25 business days depending on customer location

  • Delivery may be affected by customs, carrier delays, or force majeure events

We are not responsible for late delivery within this estimated timeframe.

Customers are responsible for providing correct address information. Orders not delivered due to incorrect input are not eligible for refund.

4. Prices & Payments

All prices listed on our website are subject to change without notice. Payments must be completed at checkout using the available methods.

We are not responsible for additional charges such as customs duties, import taxes, or currency conversion fees.

5. Returns & Refunds

Our Return & Refund Policy applies to all purchases. Returns will only be accepted under conditions described in our full policy.

Customers must email service@solleen.com to initiate any return request. We respond within up to 3 business days.

Detailed return conditions can be reviewed in our official Return & Refund Policy.

6. Intellectual Property

All content on this website—including logos, images, text, product descriptions, and design—is the property of Solleen or its suppliers and may not be copied, distributed, or reproduced without written consent.

7. User Responsibilities

By purchasing from Solleen, you agree to:

  • Provide true and updated personal information

  • Not misuse the website through hacking, scraping, or illegal access attempts

  • Respect all copyright and trademark terms

Violation of these conditions may result in legal action.

8. Third-Party Services

We work with third-party platforms for payment, shipping, and analytics. Your data may be shared with these services when necessary to complete orders or improve user experience.

We are not responsible for issues arising from third-party errors, terms, or policies.

9. Limitation of Liability

Solleen is not liable for:

  • Delays in delivery within the stated timeframe (15–25 business days)

  • Losses caused by misuse of products or incorrect customer information

  • Damage due to transportation or customs handling

To the maximum extent permitted by law, our total liability shall not exceed the value of the order placed.

10. Account Termination & Policy Enforcement

We reserve the right to suspend or terminate a user’s access if:

  • Fraudulent, illegal, or abusive behavior is suspected

  • Policy terms are violated

  • Chargebacks or disputes are filed without valid reason

Legal action may be taken in cases of fraud.

11. Governing Law

These Terms shall be governed and interpreted under applicable consumer and e-commerce laws in the country of operation. Any disputes may be resolved through negotiation or legal process where Solleen is registered.

12. Updates to Terms

Solleen may update or modify these Terms of Service at any time. Changes will take effect once published on our website. Continued use of our website indicates acceptance of the revised version.