Privacy policy

Solleen – Privacy Policy

Last Updated: 30/11/2025

This Privacy Policy explains how Solleen collects, uses, stores, and protects customer information when accessing our services, purchasing from our store, or communicating with us. By using our website, you agree to the practices described below.

Company Name: Solleen
Tax ID (CPF): 428.356.468-09
Contact Email: service@solleen.com

1. Information We Collect

We may collect and store the following types of information:

a. Personal Information

  • Name, email address, phone number, billing address, and shipping address

b. Payment Information

  • Partial and encrypted payment details processed through third-party gateways
    (We do not store full credit card numbers or raw payment data.)

c. Order & Usage Data

  • Order history, cart activity, items viewed

  • IP address, device type, pages visited, and browsing patterns

  • Cookies and tracking data necessary for site functionality and analytics

2. How We Use Your Information

We use personal data strictly for operational and legal purposes, including:

  1. Processing and delivering orders

  2. Providing customer support via service@solleen.com

  3. Improving website experience and product selection

  4. Sending order confirmations, shipping updates, or support replies

  5. Fraud prevention, risk analysis, and legal compliance

We do not sell, trade, or rent your personal information to external parties.

3. Cookies and Tracking

Our website may use cookies and tracking tools to:

  • Improve navigation and store user preferences

  • Analyze user behavior for performance optimization

  • Provide personalized product recommendations

Users may disable cookies through browser settings; however, certain features may not function properly.

4. Sharing of Information

We may share data only with trusted third parties necessary to operate our business:

Partner Type Purpose
Payment processors Secure financial transactions
Logistics & carriers Order shipping and delivery
Analytics services Website performance & improvement

These third parties are authorized to use data solely for their designated functions and must protect it according to applicable privacy regulations.

5. Data Storage & Security

We store customer information using secure and encrypted systems. Measures include:

  • SSL encrypted transactions

  • Restricted database access

  • Fraud-prevention monitoring

While we follow industry-standard security protocols, no online transmission is fully risk-free. Customers share information at their own discretion.

6. Customer Rights

Customers may request to:

  • Access the personal data we hold

  • Correct, update, or delete personal information

  • Withdraw consent for data processing

  • Request clarification on storage and usage

Requests must be submitted by email to:

📩 service@solleen.com

We respond within up to 3 business days, in line with our support policy.

7. Data Retention

We retain personal data only as long as necessary to:

  • Complete orders and provide customer support

  • Comply with legal, tax, and audit requirements

After this period, data may be anonymized or safely deleted.

8. Policy for Minors

Our website is not intended for children under 13. We do not knowingly collect data from minors. If information is submitted by mistake, contact us immediately to request removal.

9. International Customers

As a global store shipping to countries including the United Kingdom, customer data may be transmitted and stored in regions with different privacy laws. We take reasonable measures to ensure compliance and security across jurisdictions.

10. Updates to This Policy

Solleen may revise this Privacy Policy at any time. Any updates will be posted on this page with a new revision date. Continued use of our services constitutes acceptance of the updated terms.