Shipping & Returns Policy — Solleen
Last Updated: 30/11/2025
Company Name: Solleen
Tax ID (CPF): 428.356.468-09
Contact Email: service@solleen.com
By placing an order with Solleen, you agree to the terms outlined in this Shipping & Returns Policy.
Shipping Policy
Order Processing Time
All orders are processed within up to 5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email once your order has been dispatched.
Processing times may be extended during peak seasons or due to unforeseen logistics delays.
Shipping Time & Delivery Estimates
We ship worldwide, including the United Kingdom.
Estimated delivery time:
15–25 business days after dispatch
Delivery times may vary depending on:
Customs inspections
Carrier delays
Weather disruptions
International logistics issues
Solleen is not responsible for delivery delays caused by factors outside our control.
Tracking Information
Tracking details will be provided when available after shipment.
Please note that tracking updates may take several days to appear due to international carrier processing.
Customs, Duties & Taxes
Customers are responsible for any import duties, taxes, or customs fees required by their country.
These charges are not included in product or shipping prices.
If a package is refused or returned due to unpaid customs fees or taxes, no refund will be issued.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
Solleen is not liable for delivery failures caused by:
Incorrect or incomplete addresses
Unavailable recipient
Customs refusal
Delivery access issues
Orders returned or lost due to these reasons are not refundable.
Lost or Stolen Packages
Once an order has been shipped, Solleen is not responsible for lost, stolen, or unclaimed packages.
If an issue occurs, contact us at:
service@solleen.com
We will assist with carrier communication and tracking when possible, but refunds are not guaranteed for losses beyond our control.
Order Changes & Cancellations
Order changes or cancellations are only possible before processing begins.
Once an order has been shipped, it cannot be canceled or modified.
To request a change, contact:
service@solleen.com
Response time: up to 3 business days
Multiple Item Shipments
Orders containing multiple items may be shipped separately at no additional cost. Delivery dates may vary between packages.
Customer Support
For questions regarding shipping, tracking, or delivery status, contact:
service@solleen.com
Response time: up to 3 business days (Monday–Friday)
Policy Updates
Solleen reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon publication on this page.
Returns & Refunds Policy
General Return Conditions
This Returns & Refunds Policy applies to all purchases made through the Solleen website.
Returns are accepted only when:
The product arrives damaged, defective, or incorrect
The return request is made within 7 days of delivery
The item is unused and in original condition
Original packaging is included whenever possible
Items showing signs of use or improper handling are not eligible for return.
Return Request Procedure
To request a return, customers must email:
service@solleen.com
Include the following:
Order number
Full name
Proof of purchase
Clear photos or videos showing the issue
After review, return instructions will be provided.
Return shipping costs are the customer’s responsibility unless the item is confirmed to be faulty or incorrect.
Refund Policy
Refunds are issued only after the returned item is received and inspected.
If approved:
Refunds are processed to the original payment method
Processing time: 7–14 business days
Refunds Will Not Be Granted If:
Incorrect delivery information was provided by the customer
The package was refused by customs or the courier
The customer changed their mind after purchase
Delivery occurred within the stated estimated timeframe (15–25 business days)
The item shows signs of use, alteration, or customer-caused damage
Non-Refundable Items
The following items are not eligible for return or refund:
Clearance or promotional items
Used or altered products
Items damaged by the customer
Orders affected by incorrect shipping details provided at checkout
Support & Communication
All return and refund inquiries must be submitted exclusively via email:
service@solleen.com
Response time: up to 3 business days
Support is provided via email only.
Policy Updates
Solleen reserves the right to modify this Returns & Refunds Policy at any time. Updates take effect immediately upon posting.
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